Customer Support Associate
Part Time • Fully Remote - US
Benefits:
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Customer Support Associate – Monmouth Cards (NJ - Remote)
Monmouth Cards is a fast-growing sports trading card company with both in-store and online operations. We’re looking for a Customer Support Associate to manage customer communication across multiple channels and ensure a smooth, reliable support experience. This role is best suited for someone who is organized, responsive, and takes full ownership of their work.
Key Details:
Monmouth Cards is a fast-growing sports trading card company with both in-store and online operations. We’re looking for a Customer Support Associate to manage customer communication across multiple channels and ensure a smooth, reliable support experience. This role is best suited for someone who is organized, responsive, and takes full ownership of their work.
Key Details:
- Type: Part-time (potential for transition to full-time)
- Location: Remote / Hybrid (NJ, CT, or MA required)
- Hours: Starting at 25 hours/week, with potential to grow to 40 hours
Key Responsibilities:
- Handle inbound customer phone calls via RingCentral
- Respond to customer inquiries across:
- Email/ticketing system (Zendesk)
- SMS (Klaviyo)
- Messaging platforms (Meta and other channels)
- Maintain and manage ticket queues to prevent backlog
- Proactively follow up on open or unresolved tickets
- Coordinate with store locations and warehouse teams to:
- Check inventory availability
- Verify order status
- Resolve customer issues efficiently
- Communicate clearly and professionally across all channels
- Escalate complex or sensitive issues when necessary
Tools & Systems You’ll Use:
- RingCentral (phone support)
- Zendesk (ticketing system)
- Walmart Customer Messaging
- Meta messaging platforms
- Google Reviews (responses)
- Klaviyo (SMS communication)
Qualifications and Skills:
- Strong written and verbal communication skills
- Comfortably handle phone, email, and messaging support simultaneously
- Highly organized and detail-oriented
- Able to take ownership and follow through without reminders
- Comfortable switching between multiple tools and platforms
- Reliable and consistent with response times
Additional Preferred Skills:
- Experience with customer support tools or CRM systems
- Experience in e-commerce or retail
- Familiarity with sports cards or collectibles
If you're looking for a hands-on role in a growing and exciting business, apply today and become part of the Monmouth Cards team!
This is a remote position.
Compensation: $18.00 - $25.00 per hour
Largest Sports Cards Store In NJ!
(if you already have a resume on Indeed)
Or apply here.
